• Can you convert your service advisors into
    customer engagement experts?

engageIQ - Changing service customer engagement

engageIQ enables service advisors to obtain an unprecedented glimpse of the customer and their vehicle, predict requirements and behavior, and deliver personalized upsell and cross-sell recommendations. Improve your service advisor efficiency and create time for customer engagement and identifying cross-sell and upsell opportunities via the pre-filling of orders, real-time chat, and monetizing digital vehicle inspection recommendations.

  • DIGITIZE SERVICE LANE

    Digitize your service lane and customer engagement touchpoints

  • ENGAGE CUSTOMER

    Get personalized recommendations for each service customer and vehicle

  • CROSS & UPSELL

    Personalized cross-sell and upsell recommendation based on customer and car

  • SELF SERVICE

    Provide self-service capabilities to their customers through app, web, or voice

engageIQ drives customer engagement and experience through four connected components

  • Service Lane

    Digitize and personalize your service lane - predict requirements and behavior and deliver personalized recommendations

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  • Service Scheduling

    Convenient on-demand scheduling and integrated marketing through the dealer tablet app, customer app, dealer’s website or through Alexa

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  • Self Service App

    Provides easy scheduling personalized offers, real-time messaging & notifications, maintenance recommendations, recall alerts and more

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  • Service Marketing

    Intelligent marketing automation solution to drive personalized promotions and campaigns for service, warranty, and prepaid maintenance

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