Let’s take the example of a dealership-customer interaction. Assume your service adviser has a virtual assistant. Its job is to tell the service advisor who the customer is, their needs and preferences, what is recommended, and what can you upsell/cross-sell to the customer. All of this is in real-time. This virtual assistant can represent the artificial intelligence or, as we call it, Augmented Intelligence you are providing to your dealership personnel.
So, no, I don’t see robots invading your dealership. With these technologies, it is like combining your best salesperson’s intuitiveness with the geek who gives you perfect analysis at the end of the month.
Welcome to the world of augmented intelligence virtual assistant for dealership employee!
Read full article on Wards Auto